This Privacy Policy explains how Cleaners Hounslow collects, uses, stores and protects personal data relating to customers and prospective customers in the Hounslow area. It also explains your rights under data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Policy applies to all Cleaners Hounslow customers, as well as individuals who enquire about or use our cleaning services, within the Hounslow area. By contacting us, requesting a quote, making a booking or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy.
We may collect and process the following categories of personal data when you interact with Cleaners Hounslow:
Identification and contact details, such as your name, home address, service address, and communication preferences. Booking and service information, such as details of the services you request, dates and times of appointments, instructions for access to the property, and any special requirements you provide. Communication records, such as messages you send to us through contact forms or other communication channels, and notes relating to your enquiries or feedback. Payment and billing information, such as billing address and limited payment-related details necessary to process your transactions, although full payment card information may be processed securely by our chosen payment processors. Technical and usage data, where applicable, such as basic device or browser information and details of how you interact with our website, to help us manage and improve our services.
We may collect personal data directly from you when you contact us to request information, a quote or a booking; when you provide details over the phone or in writing; when you use our website forms; or when you communicate with us in any other way. We may also receive personal data indirectly if another individual books services on your behalf and provides your details as the service contact or service address.
We process your personal data only where we have a lawful basis under data protection law. The main purposes and corresponding lawful bases are:
To provide cleaning services: We use your contact details, booking and service information to arrange, manage and deliver the services you request. The lawful basis is performance of a contract or taking steps at your request before entering into a contract. To communicate with you: We use your contact details and communication records to respond to your enquiries, send service confirmations, updates or changes, and handle any issues. The lawful basis is performance of a contract and our legitimate interests in running our business and keeping you informed. To process payments and manage accounts: We use payment and billing information to process transactions, manage invoices, and maintain financial records. The lawful basis is performance of a contract and compliance with our legal obligations, including bookkeeping and tax requirements. To improve our services: We may use aggregated and minimised data, including technical and usage data, to analyse how our services are used, improve our offerings and enhance customer experience. The lawful basis is our legitimate interests in developing and improving our services. To send limited service-related messages: We may send you non-marketing information necessary to perform or manage your booking, such as reminders or important updates. The lawful basis is performance of a contract and our legitimate interests in ensuring efficient service delivery. To comply with legal obligations and resolve disputes: We may process your data where necessary to comply with legal requirements, respond to lawful requests or protect our legal rights. The lawful basis is compliance with legal obligations and, where relevant, our legitimate interests.
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by law. The retention period will depend on the type of data and the purpose of processing. Service and booking records and associated contact details are generally retained for a period necessary to manage ongoing relationships, handle any complaints, and comply with legal, accounting or reporting obligations. Financial and transaction records are typically retained for the statutory period required by tax and accounting laws. Communication records may be kept for a reasonable period in case of follow up queries, quality reviews or dispute resolution, after which they are securely deleted or anonymised. When we no longer need your personal data for the purposes for which it was collected, we will either delete it securely or anonymise it so that it can no longer be linked to you.
We do not sell your personal data. We may share your personal data with trusted third parties that act as data processors on our behalf. These may include providers of IT, hosting, booking or customer management systems used to run our operations, payment processors that handle card or other electronic payments, professional advisers such as accountants or consultants where necessary, and service providers that help with communications or administrative support.
When we use data processors, we ensure that appropriate data processing agreements are in place. These agreements require processors to process your personal data only in accordance with our instructions, keep it secure, and not use it for their own purposes.
We may also share your data where necessary to comply with legal obligations, respond to lawful requests from public authorities, or protect our rights, property or safety, or the rights, property or safety of others.
Where we use service providers that are located outside the United Kingdom or the European Economic Area, or that store data on servers in other countries, we will take appropriate steps to ensure that your personal data is afforded an equivalent level of protection. This may include relying on adequacy regulations, and where these are not available, implementing appropriate safeguards such as standard contractual clauses approved by relevant authorities.
We take reasonable and appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. Measures may include access controls so that only authorised personnel can access personal data, secure storage of records, and reasonable safeguards around the systems we use to hold customer information. While we strive to protect your personal data, no system can be guaranteed as completely secure. You also play a role in keeping your data safe by providing accurate information and notifying us promptly if you suspect any misuse of your data related to our services.
Under data protection law, you have a number of rights in relation to your personal data held by Cleaners Hounslow. These include the right to request access to your personal data and to receive a copy of the information we hold about you, subject to certain exceptions. The right to request correction of any inaccurate or incomplete personal data we hold about you. The right to request erasure of your personal data where there is no good reason for us to continue processing it, subject to legal and contractual obligations. The right to object to certain types of processing based on our legitimate interests, and to request restriction of processing in certain circumstances. The right to data portability, in some cases, allowing you to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller, where technically feasible. The right to withdraw consent where we rely on consent as the lawful basis for processing. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
If you wish to exercise any of these rights, you can contact us using the usual contact details you have for Cleaners Hounslow. We may need to verify your identity before responding to your request. We aim to respond without undue delay and within the time limits set by law.
If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant supervisory authority for data protection in the United Kingdom if you believe that your rights have been infringed.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle personal data. Any changes will take effect when the updated version is made available. Your continued use of our services after any changes have been published will be treated as acceptance of those changes.
This Privacy Policy applies to all current and future Cleaners Hounslow customers in the Hounslow area, unless otherwise stated.
You can trust our cleaners Hounslow to give you the best quality services at prices that everyone can afford!
Price List
| Carpet Cleaning | £ 7 |
| Upholstery Cleaning | £ 13 |
| End of Tenancy Cleaning | £ 95 |
| Domestic Cleaning | £ 11 |
| Regular Cleaning | £ 10 |
| Office Cleaning | £ 11 |
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