These Terms and Conditions set out the basis on which Cleaners Hounslow provides cleaning services to residential and commercial clients within Hounslow and surrounding areas. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions have the meanings given below:
Client means any individual, company or organisation that requests, books or receives services from Cleaners Hounslow.
Company means Cleaners Hounslow, the provider of cleaning services.
Services means any cleaning or related services provided by the Company to the Client, including one-off, regular, end of tenancy, deep cleaning and similar services.
Cleaner means any employee, worker, contractor or representative engaged by the Company to perform the Services.
Premises means the property or location where the Services are to be carried out.
The Company provides domestic and commercial cleaning services within Hounslow and nearby areas, subject to availability. The specific type of service, frequency, duration and special requirements will be agreed at the time of booking.
The Company will use reasonable endeavours to carry out the Services with reasonable care and skill and in accordance with these Terms and Conditions. The scope of the work is based on the time booked and on any agreed checklist or specification communicated to the Client before the service date.
The Company reserves the right to decline, suspend or cancel services at any Premises that presents a health and safety risk, is excessively cluttered or unsanitary, or where the Client behaves in an abusive or threatening manner towards any Cleaner or representative of the Company.
Bookings may be made through the methods made available by the Company from time to time. The Client must provide accurate and complete information including the address of the Premises, property type and size, preferred service type and any access details or special instructions.
All bookings are subject to availability and are not confirmed until the Company has acknowledged the booking and provided confirmation of the date, time, and estimated duration. The Company may, at its discretion, request additional information before confirming a booking.
The Client is responsible for ensuring the Company has access to the Premises at the agreed time. If the Cleaner is unable to gain access, or is delayed because of incorrect information or lack of access, the Company may charge a call-out fee or treat the booking as a late cancellation.
The Company may provide prices on an hourly basis or as a fixed fee, depending on the nature of the service. Quotations are based on the information supplied by the Client and on standard working conditions at the Premises.
All quotations are estimates only and may be adjusted if the information supplied by the Client is inaccurate, if the Premises are significantly larger or dirtier than anticipated, or if additional tasks are requested on the day of service. Any variations will be discussed with the Client where reasonably possible.
Current rates and charges are made available by the Company and may be amended from time to time. The Company will give reasonable notice of any changes affecting ongoing regular services.
Unless otherwise agreed in writing, payment for one-off or end of tenancy services is due on or before the day of service. For regular services, payment terms will be specified at the time of booking and may be weekly, fortnightly or monthly in advance.
The Company may accept various forms of payment, including card payments and bank transfers, as specified by the Company from time to time. Cash may be accepted only if expressly agreed by the Company. All payments must be made in the currency specified by the Company.
If payment is not received by the due date, the Company reserves the right to suspend further services, apply late payment charges, and take reasonable steps to recover any outstanding amounts, including the use of debt recovery agencies where necessary. The Client shall be responsible for all reasonable costs incurred in recovering overdue payments.
The Client may cancel or reschedule a booking by giving the minimum notice specified by the Company at the time of booking. As a general guideline, a minimum of 24 hours notice before the scheduled start time is usually required to avoid cancellation charges; however, the applicable notice period will be confirmed during the booking process.
If the Client cancels or reschedules a booking with insufficient notice, the Company reserves the right to charge a cancellation fee, which may be up to the full value of the booked service. Repeated cancellations or rescheduling may lead to the withdrawal of any discounted or promotional rates.
If the Cleaner is unable to attend due to illness, transport problems or other unforeseen circumstances, the Company will use reasonable endeavours to arrange a replacement Cleaner or to reschedule the service at a mutually convenient time. The Company shall not be liable for any loss or inconvenience suffered by the Client as a result of such rescheduling, provided the Company takes reasonable steps to remedy the situation.
The Client must ensure that the Premises are accessible at the agreed time and that there is adequate lighting, running water, electricity and heating where required for the provision of the Services. The Client must also ensure that any alarms are disarmed or access codes are correctly provided.
The Client agrees to provide a safe working environment for the Cleaner, including notifying the Company in advance of any hazards, fragile items, or particular areas that require special care. The Client must also ensure that pets are secured where necessary and that minors are supervised.
The Client is responsible for storing valuables and fragile items safely. The Cleaner will not open cabinets, drawers or cupboards unless reasonably necessary to perform the Services or where expressly instructed to do so by the Client.
Unless otherwise agreed, the Company will provide standard cleaning products and equipment suitable for most cleaning tasks. If the Client requests the use of specific products or equipment supplied by the Client, this must be agreed in advance.
The Company accepts no liability for any damage caused by products or equipment supplied by the Client, or for any issues arising from the Client's instructions to use particular methods or products contrary to the Company's recommendations.
The Company will remove and dispose of typical household or office waste generated during normal cleaning activities, such as dust, general rubbish from bins and standard recyclable materials, where appropriate facilities are available at the Premises.
The Company does not handle or remove hazardous, clinical, chemical, or regulated waste. This includes but is not limited to sharps, medical waste, solvents, paints, industrial chemicals, asbestos, and any other materials subject to specific disposal regulations. The Client is solely responsible for arranging the lawful disposal of such waste through authorised channels.
The Client must not request or require the Cleaner to dispose of waste in a manner that is unlawful or contrary to local waste management regulations. The Company reserves the right to refuse or discontinue the Services if the Premises contain waste or materials that pose a health, safety or environmental risk.
The Company aims to operate in an environmentally responsible manner and may, at its discretion, use eco-friendly cleaning products and promote appropriate segregation of recyclable materials where facilities exist.
The Company strives to deliver a consistent and high standard of cleaning. If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as reasonably possible, and in any event within 24 hours of completion of the service for one-off cleans, or within a reasonable time for regular services.
The Client must allow the Company a reasonable opportunity to inspect and, where appropriate, rectify any alleged shortcomings. This may involve sending a Cleaner back to the Premises to re-clean specific areas. The Company will not be liable for any claim where the Client has denied the Company the opportunity to rectify the issue.
Complaints raised outside the specified time frames may not be accepted if the condition of the Premises has changed or if it is no longer possible to ascertain the cause of the issue.
The Company will use reasonable care in the selection and training of its Cleaners and will maintain appropriate insurance cover for its operations, including public liability insurance, subject to policy terms and exclusions.
The Client must report any alleged damage, breakage or loss as soon as practicable and in any event within 24 hours of the service. The Client must provide reasonable evidence and access to inspect the alleged damage. The Company may repair the item, arrange a replacement or provide fair compensation, at its discretion, taking into account age, condition and value.
The Company shall not be liable for damage caused by pre-existing defects, wear and tear, poor installation or inherent weakness of items at the Premises. The Company is not responsible for the cost of any professional work required to restore or replace items that were already damaged or near the end of their useful life.
The Company's total liability arising out of or in connection with any single event or series of related events shall not exceed the value of the relevant booking or the amount actually paid for the affected service, except where such limitation is not permitted by law.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded.
Where the Client provides keys or access devices to the Company, the Company will take reasonable measures to keep them secure and to use them only for the purpose of providing the Services. Keys shall be coded and stored securely where reasonably practicable.
The Company accepts no liability for loss or damage arising from keys or access devices that were not provided directly to the Company or that have been shared with other third parties by the Client. The Client is responsible for notifying the Company promptly if any access arrangements change or if there are security concerns.
The Client agrees not to directly employ, engage or offer employment to any Cleaner or member of staff introduced or supplied by the Company for a period of twelve months from the last date that such person provided Services for the Client through the Company.
If the Client breaches this clause by engaging a Cleaner privately, the Company may charge a reasonable introduction or finder’s fee to reflect the costs of recruitment, training and loss of services.
The Company shall not be in breach of these Terms and Conditions or liable for any delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include extreme weather, transport disruptions, strikes, government restrictions, pandemics, or other unforeseen events.
In such circumstances, the Company will use reasonable endeavours to resume the Services as soon as practicable but will not be liable for any losses suffered by the Client due to such suspension or delay.
The Company reserves the right to amend or update these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated to the Client and will apply to bookings made after that date. For ongoing regular services, the Company will give reasonable notice of any material changes.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, such provision shall be severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the provision of the Services and supersede any prior agreements, understandings or arrangements, whether written or oral.
You can trust our cleaners Hounslow to give you the best quality services at prices that everyone can afford!
Price List
| Carpet Cleaning | £ 7 |
| Upholstery Cleaning | £ 13 |
| End of Tenancy Cleaning | £ 95 |
| Domestic Cleaning | £ 11 |
| Regular Cleaning | £ 10 |
| Office Cleaning | £ 11 |
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